AI Pulse (Early Release)
Notes
The continuous improvement platform for Discovery Education's AI chat, powered by human feedback and evaluation.
Planning doc: Helix Pulse (Helix Response Quality System)
User Personas: User Personas
Feedback Classification: Feedback Classification
Prompt Versioning: Prompt Versioning and Change Tracking
Links
About the project
AI Pulse
Helix Pulse — a closed-loop feedback system that turns user reactions to Helix chat responses into tracked, classified, actionable signal for improving model output quality.
Internal only — the Helix team doing prompt engineering and quality review. The feedback collection surface lives in Helix and touches all users, including customers, but the dashboard audience is the team. Customer and internal feedback are tracked separately, since internal users test edge cases and would skew the trend data.